CiscoSP360: Transforming Service Providers into Experience Providers

Don Nelson

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Related Topics: Twitter on Ulitzer, Cisco Virtualization Journal, Content Marketing Journal, New Media on Ulitzer, Facebook on Ulitzer, Marketing and Sales, Social CRM, Social Commerce, The Social Media Guide

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Conversations in Social Media Marketing for Service Providers

We’ll bring to you the perspectives with some of the leading thinkers and experimenters in social media and digital marketing

The Social Media Guide

Increasingly, the topic of social media and digital marketing are surfacing in discussions with my marketing counterparts at our service provider customers around-the-world. In large part because of highly visible “virtual, viral, visual” launch effort we’ve done in the past with such products as ASR 9000 and continuing discussion efforts we have around such efforts as this SP360 blog and our mobility community, we’re being asked on our lessons learned and guidance we can give to others looking to adopt similar approaches. To be honest, while we’ve made some strong strides in social media and are more than willing to share our perspectives with our customers, we most certainly admit that we too have very much learn as well. And in the spirit of Cisco’s culture, we’re always striving for continual improvement.

So, to that end, let’s learn together.

To kick things off, on this forum we’re going to start a regular series for this blog that we’re calling, Conversations in Social Media for Services Providers. In it, we’ll bring to you the perspectives with some of the leading thinkers and experimenters in social media and digital marketing, and ask for your thoughts to continue the conversation.

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More Stories By Don Nelson

Don Nelson is the moderator and Program Manager for the CiscoSP360 Blog. He is a member of the Service Provider marketing team at Cisco Systems, Inc. Don has more than 10 years of experience in web site development, design, information architecture, and web-based marketing. In 2008, he transitioned from webmaster to exploring and managing social media marketing for B2B.